In many businesses around the world, Compass Group runs catering facilities for employees of large corporations. This Paris based prestigious client wanted to offer the full restaurant experience to their staff, but with the constraints and budget of the self service model. In order to meet the client's expectations, we designed a way to free the staff of many tasks and automate part of the service.
World's largest catering company, providing meals all over the world to hundreds of thousands of businesses, schools, hospitals, events..., present in over 45 countries, more than 600 000 strong, and yet, in many aspects, oblivious to the competitive world outside its high walls. In recent years, they have been winning over corporate clients, but loosing end users : customers, coming to their premises. The numbers weren't good and i was called in to help understand the issue and reverse the trend.
The only way to acheive the goals, was to automate the relationship between the guests and the kitchen, mobile ordering, payment, automated order, stock and kitchen management, have managers oversee the process, and waiters moving orders from and to the kitchen. The result was an outstanding success, where a staff of 8 is able to cater for over 600 clients a day.
The client sits, scans a QR code with his application, logs in, orders from the menu, and sends it to the system. Once the order is fulfilled, the client is automatically billed.
Managers check orders live on their tablet, they have an overview of all tables, and can send them through to the kitchen at the right time for the guests.
Each order is displayed on screen and printed around the relevant areas of the kitchen. They can also anticipate incoming orders so they can prepare in larger batches.
Foodi is a mobile platform of digital services that helps Compass Group France deliver a smoother and more innovative experience to all the guests on their premices. They can access all the services available around them, manage their account and digital wallet, order, buy and reserve from any of the restaurant or cafés.
For the table ordering system, we had to be able to locate the guest, know the number of people ordering around the table, and allow users to reserve a table, order and pay their food directly through the app.
Managers were equiped with a tablet that allowed them to visualize orders coming in and send them to the kitchen calling dishes when guests were ready for them.
After automating customer orders, we had to help the kitchen save time to fulfill orders in the most efficient way.
The application centralizes orders from customers, giving the chef an overview, the order is then dispatched automatically to the various sections (cold starters / hot starters and dishes / deserts / drinks) and managers call for a dish from their app when it needs to be readied and served out to the client.
.png)
.png)
.png)
Write Now
Copyright © Fabien Fournier
