Hi, I'm Fabien Fournier.

I have been a versatile Creative Strategist since 1999, CX lead, Creative director, AI and Digital Transformation, Film maker and Paleoanthropologist.

More on my journey

Life is too short for bad interactions and frustrating usability.
Most apps are deleted in the first week after being used only once. In the end, the best customer experience takes all.

Recent endeavours.

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work

Compass Group

The Smart Checkout : We built a faster, more effective way to pay.

User Research

UX / UI Design

Strategic planning

Product design

Faced with queues of customers watching their food go cold on trays, we had to find ways of increasing the number of tills without the costs of hiring more hands...

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Compass Group

large restaurant on less staff : Table ordering system

User Research

UX / UI Design

Strategic planning

Running a very large restaurant with a lean team is no small feat. We created all the digital tools needed to speed up ordering and managing orders from the customer to kitchen.

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Bebop

Compare and book the best cabs : Bebop

UX / UI Design

Branding

There are so many cab companies on offer, different prices, tarif surges and waiting times, this app books the best one for you.

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Compass Group

An application to access all available catering services : Foodi

User Research

UX / UI Design

Strategic planning

Branding

Millions of employees around the world benefit from catering services at the office. This application is full of functionalities to help make the best of what is on offer.

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Compass Group

Providing services for clients require a tool to manage them : Foodi Services

UX / UI Design

We developped a highly functionnal, simple and accessible tool, designed with the end user in mind, allowing restaurant managers to run their catering services across thousands of restaurants.

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Escoot

Find the best mobility solution amongst all available brands : Escoot

UX / UI Design

Branding

Electric scooters, elctric bikes, electric motorbikes, cars or segways, you name it. This app helps you find amongst douzens of available solutions the closest, cheapest, most convenient means of transportation around you.

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Dozens of clients and projects over 15 years...

User Experience design is about people.

First and formeost, I work to design the best possible experience for end users as they interact with the product. Why is it relevant to them, does it fit the constraints of their daily life, what motivates or frustrates them... These are questions that help us understand our audience, its aspirations and fears, and make for the right choices in product developpement.

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UX skills
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services

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UX Strategy & research

Trained in UX research methods and anthropology, I apply science and method to answer crucial business questions about the audience.

User research

Strategic planning

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Product design

Turning business objectives into usable and successful products. What core user experience will prove the best, what functionnality is expected,

Design thinking

Agile design

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UI/UX design

Converting the desired user experience into interactable objects with the possibilities and constraints of the different screens.

Figma / Sketch / UX stack

Mobile UX

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Interaction design

Making the best of every interaction for the user.

Motion design